If you feel that the product you have received is not exactly as the one detailed and listed on the web site and ordered by you, TohfayMall will be willing to replace it. Items can only be returned within 7 days of shipped date. You will require a RMA number which will be provided to you by TohfayMall team via e-mail or phone. Simply mail us at service@tohfay.com and we will be happy to assist you. The product should be in original packing (for electronics and other ready-made items) and unused. If you feel the product is not up to the mark, we will confirm from our vendor about the issue and resolve it or else, the product will be replaced/refunded.

We greatly believe in maintaining the quality of our products. Our biggest concern is your satisfaction. Please be assured that we take great care in handling each and every order of our customers. We are consistent as well as reliable in providing the best service to you. Tohfay e-commerce portals do not compromise on quality and the products are backed by 100% back guarantee. If there is a fault on the side of manufacturer, we are willing to replace it. All electronics products sold at Tohfay.com, Tohfayshop.com and TohfayMall.com are backed by manufacturer warranties. Any defective product if verified as sold defective could be returned for following the above product return process. A refund or exchange coupon would be issued.

Products purchased on any of Tohfay websites if returned for reasons other than being a defective product, would be subject to a restocking/handling fees which could be up to 20% deduction of purchase value on various products.

Tohfay e-commerce portals do not compromise on quality and the products are backed by 100% money back guarantee. If there is a fault on the side of manufacturer, we are willing to replace it. All electronics products sold at Tohfay.com, Tohfayshop.com and TohfayMall.com are backed by manufacturer warranties. Any defective product if verified as sold defective could be returned for following our product return process. A refund or exchange coupon would be issued.

Products purchased on any of Tohfay websites if returned for reasons other than being a defective product, would be subject to a restocking/handling fees which could be up to 20% deduction of purchase value on various products.

TohfayMall.com deploys the use of SSL Encryption technology that is designed to secure personal & confidential communications between your computer and TohfayMall Website Host servers, such that they are protected from being read by any third parties. This is achieved by "scrambling" your vital information during the order placement process such as your credit card info and CSC codes.

This makes these numbers unreadable by any hackers or third parties even if they access information within our host servers. You can verify this in the shopping cart process when you navigate the pages on our website marked for checkout, by looking for the security lock icon on your browser and https URL when putting your secure information in. These icons denote that you are shopping on secure connection.

We would like to highlight some possible scenarios that you must be aware of to avoid any mis-use of your critical financial information. Also we have some key security features integrated on our websites to provide protection.

We ask all customers to be cautious of any person calling you from “untraceable/unknown phone numbers” and declaring themselves to be TohfayMall customer services agents and asking you to provide confidential or financial information such as credit card numbers. Similarly, be cautious of any e-mails that seem to be coming from a TohfayMall mail server asking for confidential or financial information. Hackers and cyber-criminals have become smart and may disguise their e-mails as coming from legitimate e-seller accounts. It is not TohfayMall´s practice to e-mail you asking for confirming your PIN, password, or other confidential or financial information. Only instances that we obtain such information are when you have made the phone call to one of our listed and published phone numbers and speak with an authorized agent yourself.

TohfayMall.com engages in a number of other security activities to help ensure the safety and privacy of your personal information. This includes adopting measures to help secure our computers against hacker attacks and virus activities by a number of different means. We monitor our website, servers and data 24 hours a day to help us immediately identify and rectify any problems.